Returns & Exchanges

At September Coffee Company, we strive for every brew to be perfect, but due to the perishable nature of our fresh-roasted beans, we can only accept returns on unopened non-food merchandise within 30 days. If you are unsatisfied with your coffee or received a damaged order, please reach out to our support team for a resolution.

1

Initiate a Request

Email our support team within 30 days of delivery with your order number and a brief explanation of the issue.

2

Verification & Approval

Our team will review your request and, if applicable, provide a return shipping label for non-perishable hardware or accessories.

3

Package Your Items

Securely pack the unopened merchandise in its original packaging to ensure it is not damaged during transit back to our roastery.

4

Refund Processing

Once we receive and inspect your item, we will issue a refund to your original payment method or provide a replacement for damaged coffee orders.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing